Customer Care

Virtual Shopping

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New Ways
to Gift (and Get)

What's in stores? Fast and easy ways to
shop Coach—including private and virtual shopping appointments,
and contactless pay.


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What’s in Stores

Keeping everyone safe and connected is always our top priority—here are a few of the things we're doing differently in stores:

  1. All customers and employees are required to wear a mask inside our stores.
  2. All customers and employees must practice social distancing—please keep at least 6 feet away from others while you shop.
  3. We’ll be monitoring the health of our store employees—for their safety and yours.
  4. We’ll accept several forms of contactless payment* at checkout, so you can keep it hands-free.
  5. Questions? Call your local store to learn more.

*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.

Virtual Shopping Appointments

Need a little help? Schedule a virtual shopping appointment with one of our store associates—they'll show you our latest arrivals and help you find something that's just your style. Call your local store first to see if they're offering this special service.

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