Customer Care

Virtual Shopping

Shop however you want.

You’re not limited to coachoutlet.com. Visit our stores, or discover more ways to shop Coach from the comfort of home.

Schedule a virtual shopping appointment.

Contact your store to book a one-on-one for gifting guidance, styling advice, or to explore our latest arrivals. (And remember: you can schedule an in-store appointment, too.)

FIND A STORE

Buy online, pick up in stores.

Skip the lines and wait times. Just choose “Pick Up In Store” before adding a style to your cart, then select a store near you. Once you receive your order confirmation email, please pick up your order within 72 hours. Make sure to bring along your ID and original form of payment.

Can’t make it in? No sweat. Designate an alternate pick-up person by clicking the “Add” button during checkout. Share their contact information, then you’re all set.

*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.