Coachoutlet.com is the only place online where you can purchase authentic Coach Outlet Product. Periodically, we offer special savings on limited products. Sales last as long as the offer as communicated by that particular event. All prices are in U.S. Dollars (USD $).
Yes, products available online are or will be for sale in most Coach Outlet stores. Online exclusive products are available only at CoachOutlet.com
As we form new ways to connect with our community, we have decided to end the Coach Insider program. While we are no longer accepting new members, existing members can continue to redeem any remaining Insider perks through January 5, 2025.
Yes! You can continue to log in to your Coach account to view your purchase history, manage wishlists and enjoy a faster checkout.
If you wish to delete your Coach Insider account, you can email us at coachinsider@coach.com. If you’d like all your personal data permanently deleted—including your easy access to past orders—please email privacy@tapestry.com. You may also unsubscribe from our marketing emails here. Please review our privacy policy for more details.
You can unsubscribe by clicking here, by calling Customer Care at 1-800-307-0040, by emailing us at privacy@tapestry.com or by clicking on the unsubscribe link at the bottom of any Coach email that you receive.
Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY). Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.
Coachoutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and the Coach gift card.
Once you place an order with coachoutlet.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to call Coach Customer Care at 1-800-307-0040 to confirm that Coach has received your order.
If you have questions about your order, please email us at coachoutlet@coach.com, or call Coach Customer Care at 1-800-307-0040.
For standard shipping orders placed within 45 minutes, you may cancel by visiting My Account or Track Order and select the order you would like to cancel. You may also request to cancel via Chat or by calling 1-800-307-0040. Successful cancelations with be confirmed via email.
Quantities are limited and available while supplies last. There is a 10-unit
restriction per customer per purchase, with a maximum of 5 units per style. Coach
Outlet may also place a limit on volume purchases over an extended period of time.
This is necessary to ensure that all of our customers have a fair and even chance of
purchasing authentic Coach Outlet product. This quota is at Coach's discretion and
is subject to change.
When select styles are made available in quantities
greater than 5, these items will be considered final sale and will not be eligible
for price adjustments or returns. If a bulk order is not received, it is not
eligible for replacement when marked delivered by the carrier.
Yes! Online orders can be assisted by calling toll-free at 1-800-307-0040.
Gift packaging is not available at this time.
The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.
Coachoutlet.com is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico.
Yes. We accept credit card payments through a secure online server using advanced encryption services.
Yes, member benefits start immediately.
We do not accept checks, cash, or money orders online.
Up to two cards can be used on one order at checkout.
Sitewide promotions will automatically be applied once an eligible item is added to the cart. One-time use promotion codes can be added at checkout in the "Apply Promo" box. Please ensure that all requirements are met and that the code is typed exactly as received.
We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like ready to wear, footwear, watches and eyewear, please give us a call at 1-800-307-0040, contact us at online, or visit your local store.
You can begin your repair one of two ways:
Once received, you'll receive an email confirmation letting you know your item has been received. Our repair artisans will carefully assess your item to make sure it can be repaired without compromising its integrity. Depending on the type of repair needed, repairs may take 4-6 weeks to complete. Please note that our repair workshop is unable to remove stains or refurbish leather. If your item is deemed unrepairable, it will be returned to you and any fees collected will be automatically refunded. When your item is on its way back to you, you will receive a shipping confirmation email containing tracking details.
Once you receive the email that your item has been received and evaluated, the total repair process typically takes 4 to 6 weeks.
If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If fees have been collected, they will be automatically refunded. If your item is within its warranty period, has a quality issue and cannot be repaired, we will first attempt to replace your item, if the item is not available, we will send you a merchandise card for full value including tax.
Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees range from $40 to $160.
Still have questions? Please visit Customer Care for more assistance.
Klarna is an alternate payment method that allows you to split your purchase into 4
interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the
checkout. Your purchase will be split into 4 interest-free payments. The first
payment will be taken from your credit or debit card when your order is shipped. The
remaining three payments will be automatically charged to your card 14, 28, and 42
days later.
*CA resident loans made or arranged pursuant to a California
Financing Law license.
If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.
To sign up, you will need :
1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address
We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Klarna payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
CSI Returns
One Coach Way
Jacksonville, FL 32218
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Coach. The refund will be processed within the next 14 days of Coach logging the returned or cancelled order.
Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.
You can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.
When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score..
You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna App to manage your payments directly.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. For some orders, you may use a pay-in-4 option to make four interest-free installments over six weeks while other higher value orders may qualify for a monthly payments option with interest.
If your basket is eligible for 4 interest-free payments with Afterpay, you will be able to select Afterpay as a payment method during checkout. If you have an existing Afterpay account, you will be able to log in with your credentials. If you do not have an existing account, you may apply for one through Afterpay's application process.
For in-store shopping, you'll need to create an account, download the Afterpay app,
and follow the prompts and eligibility checks to add the Afterpay Card to your
digital wallet.
For online shopping, you don't need to register prior to making your first Afterpay
purchase. When you are making a purchase, simply choose Afterpay as your payment
method at checkout. If it's your first time using Afterpay, you will provide payment
details as usual to complete your purchase. Once your first order is approved, your
Afterpay account is created. All you need to do is visit www.afterpay.com or
download the Afterpay app to set up a password and you will be able to make future
purchases using Afterpay by simply entering your login details during checkout.
To be eligible to use Afterpay you must:
We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Afterpay payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
CSI Returns
One Coach Way
Jacksonville, FL 32218
If you have paid for your order with a card, the refund will be made to the same
card. Returned or cancelled orders should first be registered with Coach. The refund
will be processed within the next 14 days of Coach logging the returned or cancelled
order.
Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Afterpay if you've made a partial return. With a full return, Afterpay shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Afterpay app.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Afterpay will update your payments accordingly and you can check the status of your payments anytime in your Afterpay app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Afterpay for further support.
To change your email address, follow these steps below:
Via the App:
Via the Afterpay website:
Afterpay may conduct a soft credit check for new customers when they first sign-up to
use the platform. This soft credit check will not impact a customer's credit
score.
Soft credit checks (also known as soft pulls or soft inquiries) are very common and
will not affect credit scores, will not be visible to other lenders or creditors and
may or may not be recorded in credit reports, depending on the credit bureau.
Afterpay takes a number of factors into account when making a decision to approve a
new customer, a soft credit check is one of those factors.
Afterpay will also do a credit check if you use the Pay Monthly option while
checking out. This is part of the assessment to determine your eligibility for this
product, as well as the APR that can be offered.
You can reach Afterpay customer service by visiting this link or using the Afterpay App and tapping the Help button.
Affirm is a flexible, transparent, and convenient way to pay over time with options ranging from pay-in-4 to monthly installments. You choose the payment option that suits your budget and you'll never pay any late fees. Or annual fees. Or hey-it's-a-random-day-in-April fees.
If your cart is over $50, just select Affirm at checkout to see your payment options. Subject to eligibility.
1. Fill your cart, then select Affirm at checkout.
2. Enter your mobile number, then select Continue.
3. If it's your first time applying, you'll be prompted to create an account.
4. Enter the 4-digit verification code texted to your phone.
5. See whether you're approved for your purchase.
We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Afterpay payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
CSI Returns
One Coach Way
Jacksonville, FL 32218
If you have paid for your order with a card, the refund will be made to the same
card. Returned or cancelled orders should first be registered with Coach. The refund
will be processed within the next 14 days of Coach logging the returned or cancelled
order.
Contact the store directly where you bought the item to process a return or cancel the order. The store will follow their policy on returns, cancellations, missing orders, and damaged or defective items. Affirm can't cancel or refund your order until we receive confirmation from the store.
Absolutely. Just log into your account in the app or at Affirm.com, navigate to Manage and select the purchase you want, then tap Make a Payment. You may even save money on interest (where applicable) by choosing to pay off your loan early.
Cancellations are subject to our cancellation policy. To cancel your order, please
contact us.
Contact the store directly where you bought the item to process a
return or cancel the order. The store will follow their policy on returns,
cancellations, missing orders, and damaged or defective items. Affirm can't cancel
or refund your order until we receive confirmation from the store. If your loan was
processed and the store has finalized the cancellation or return (which can take up
to 21 days) we'll update your Affirm account with the cancellation or loan refund,
as appropriate. Depending on how long it takes the store to finalize the return and
how much is refunded, we'll either void the loan, which means you'll no longer see
it in your Affirm account, or we'll update your loan principal balance and payment
schedule.
To self serve, tap or click the Update Email Address button here. You can also update this information by signing in to your account in the Affirm app or at affirm.com.
Creating an Affirm account or checking your purchasing power will not affect your credit score. Affirm payment plans and associated repayment activity will be reported to Experian. More information can be found here.
You can reach Affirm customer service via email, phone (855-423-3729), or chat.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision
of Creative Director Stuart Vevers and the inclusive and courageous spirit of our
hometown, we make beautiful things, crafted to last—for you to be yourself
in.
Coach Outlet is no exception—we have always been committed to crafting
products that are not just of "good quality," but of the highest quality. We care
about every step that goes into making our products, from sourcing real leather to
investing in both immediate and long-term measures to build a more circular kind of
fashion.
Everything we make, we craft to last with the belief that
better-made things create a better made future for all.
The Comparable Value is an indication of value based on the quality of the material used, our commitment to craftsmanship and the high standards demanded by Coach and initial prices charged for similar products in the market. The Comparable Value is not intended to be a representation of a sale or of savings versus any particular product on a particular day.
At Coach Outlet we strive to provide our customers with a luxury shopping experience and are pleased to offer product at lower prices than the Comparable Value.
Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.
To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.
Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit www.coach.com/stores.
We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.
Be wary of counterfeit websites which claim to be "official." Websites offering counterfeit product often use misspellings of the actual word "Coach" in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com
Auction websites may have counterfeit goods available for purchase despite language on the product's listing claiming that it is "authentic."
You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.
Counterfeits can be reported using the form and the hotline anonymously . We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.
Price adjustments are permitted within 7 days of purchase, you may bring it to a Coach Outlet store along with your receipt or call us at 800-307-0040 for a price adjustment.
Your Coach product is made to last, but if something happens, we're here to help. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, we're happy to assess for repair.
If unable to visit a Coach Outlet store, you may ship your item to Coach for assessment. We recommend shipping by insured traceable means, such as UPS or insured mail. Please send to:
COACH
Attn: Customer Service
5901 West Side Avenue
North Bergen, NJ 07047
Please include our Warranty Service Request Form, which you can print out and send to Coach along with your item.