Customer Care

FAQ

What Is Coach Outlet Online?

Coachoutlet.com is the only place online where you can purchase authentic Coach Outlet Product. Periodically, we offer special savings on limited products. Sales last as long as the offer as communicated by that particular event. All prices are in U.S. Dollars (USD $).

Are Products Sold Online The Same As Products Sold In Outlet Stores?

Yes, products available online are or will be for sale in most Coach Outlet stores. Online exclusive products are available only at CoachOutlet.com

Where Can I See My Rewards?

Sign into your account at COACH.COM or COACHOUTLET.COM to see your rewards on your Insider dashboard. You can also see special offers tailored to you, exclusive product drops and learn more about your Coach Insider benefits.

Who Can Join Coach Insider And How?

All U.S. and Canada residents, 18 and older, are welcome to join. To become an Insider, all you have to do is create an account online at COACH.COM or COACHOUTLET.COM or sign up with an associate in one of our stores.

Can I Redeem My Rewards At Any Coach Store?

You sure can! The Coach Insider program is now available to both Coach and Coach Outlet customers.

Can I Redeem My Rewards At Coach And Coach Outlet Stores Located In Canada?

Yes, you can.

I Signed Up To Become A Coach Insider At A Store. How Do I Finish Setting Up My Account Online?

You'll receive an email with a link to finish setting up your account. The link expires in 12 hours. If your link has expired, sign into your account at COACH.COM or COACHOUTLET.COM and click on "Forgot Password" to reset your password.

How Do I Redeem My Birthday Reward?

All Coach Insiders are eligible to redeem one birthday reward per y