Customer Care

Exchanges

You can exchange your new and unused item by mail or at a  Coach Outlet Store within 30 days of purchase.

Exchange by Mail:

  • Fill out the exchange form provided with your order and include it in your package.
  • Ship your new and unused item(s) via insured, traceable means (such as UPS, USPS, FedEx) to the following address:
    CSI Returns
    One Coach Way
    Jacksonville, FL 32218
  • Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.

  • As always, thank you for shopping with Coach. If you need more assistance, please contact Customer Care and we will be happy to help you find your perfect fit.