Customer Care

Product Care

How do I treat my bag to some TLC?

Start here to find the care you need.
Care for your bag at home with our easy tips.
Our core leathers, crafted to last a lifetime (with a little love and care along the way).
Fabrics and
Woven Materials
Lightweight and low-maintenance materials perfect for everyday style.
Product TLC
How to keep sneakers box-fresh, and more.
Coach Leathers
All of our leathers are crafted to last—and naturally, they need a little care from time to time to keep them looking their best. Most of our core Coach leathers can be cleaned with our Coach Leather Cleaner and Coach Leather Moisturizer set.

Watch the video to see how to give your leather a spa treatment at home.

Classic and smooth (like the name implies), smooth calf is a fine-grained, durable leather with a polished finish.

Inspired by the everyday hustle, crossgrain is lightweight and durable with a finely grained surface.

Soft and easy going, pebble leather is recognizable by its distinctive pebbled grain.

Crafted from fine-grained Italian lambskin, our nappa has a natural sheen and buttery handfeel. To keep it looking its best, avoid exposure to heat and moisture.

Inspired by exotic python and snakeskin, these intricately stamped leathers can be cleaned with our Leather Cleaner, (please skip the moisturizer, as it can damage embossed leather’s natural sheen).

Fabric and Woven Materials
Bags and accessories crafted in canvas or fabric (including jacquard) can be cleaned with a damp or dry soft cloth.

Sturdy and lightweight—and printed with our iconic pattern—Signature canvas is style for your everyday.

Crafted of fabric woven with our iconic pattern, Signature Jacquard was introduced in 2001 (and still going strong).

Lightweight and easy to clean, it doesn’t get more practical than nylon.

An enduring symbol of American cool, lightweight and carefree denim is an essential part of our Coach story. Note: colors may transfer to other items.

Coach canvas is a durable and easygoing material crafted with the everyday in mind. Note: colors may fade naturally over time.

Still don’t see what you’re looking for?
Contact Coach Customer Care or visit a store and we’ll recommend the right care for your bag.

For frequently asked Coach product care questions, check out our YouTube series with our leather expert Debi the Restorer:

How to Remove Stains From Your Coach Bag

How to Store Your Coach Bag

How to Clean and Replace Your Coach Hardware
More Product TLC (Including keeping sneakers box-fresh✨)

Each Coach ready-to-wear piece and soft accessory is unique. To learn more about the care of your garment, read the instructions on its care label (sewn to the product). Still have questions? Contact Coach Customer Care.

Leather (Sneakers and Dress Shoes)

Leather dress shoes and sneakers can be cleaned and conditioned with Coach Leather Cleaner and Coach Leather Moisturizer.


Clean with a suede eraser and brush. Use the eraser to gently rub away spots, then use the brush to remove surface dirt and scuff marks. Brush all over to revive the nap (the soft fibers that give suede its velvety texture).

Coated Canvas and Fabric/Jacquard

Clean with a damp cloth or a soft, dry cloth only.

Metallic Leather

Wipe with a damp cloth. Rub gently to avoid scuffing the metallic finish.

Clean and condition leather watchbands with Coach Leather Cleaner and Coach Leather Moisturizer.

Clean ceramic, rubber and metal watchbands with a soft, damp cloth and a touch of non-moisturized liquid soap if needed. Remove the watchband from the case beforehand. Do not soak the watchband in water (the pins will rust!).

We want your Coach jewelry to shine as brightly as you do, so here are couple care tips to keep it looking its best. We recommend removing your jewelry before swimming, bathing or exercising, and limiting exposure to abrasive household cleaners and cosmetic products. Avoid extreme heat and remember to store your pieces in our cotton pouch to prevent tarnishing (our jewelry is protected with anti-tarnish solution but this will help keep it looking fresh over time).

Clean Coach eyewear with gentle non-moisturized liquid soap and warm water. Dry with a soft cloth. Avoid using solvents, alcohol or abrasive cloths (they can damage the finish on the lenses).