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Returns & Exchanges

Orders placed from 2/15/20 through 6/1/20 may be returned through June 30, 2020. Standard return policy (30 days from date of purchase) applies to all orders placed after 6/1/20.

Due to an increased volume of returns and the impact of COVID-19, we are currently experiencing a delay in processing returns and exchanges of up to 10 days from date of receipt.

We want you to be completely happy with your Coach Outlet purchase. If for any reason you are not satisfied, we will gladly accept new and unused merchandise for return within 30 days of purchase. Items that have been personalized or altered in any way are final sale and cannot be returned or exchanged.

For your convenience, Coach offers return options:

Return by Mail:

  • Fill out the return form provided with your order and include it in your package.
  • Ship your new and unused item(s) via insured, traceable means (such as UPS, USPS, FedEx) to the following address:
    • CSI Returns
      One Coach Way
      Jacksonville, FL 32218
  • Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
  • Once your return is received, it could take up to 7 days for it to be processed.
  • Refunds are processed to the original form of payment.
  • Merchandise returned with a gift receipt will receive a Coach Merchandise Card.
  • Merchandise paid for with PayPal must be shipped to CSI Returns (see address above) for refund to the original PayPal account.

Canada, APO/FPO Returns:

  • Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
    • Return to:
      CSI Returns
      One Coach Way
      Jacksonville, FL 32218
  • Customers are responsible for return shipping charges.

Return to a Coach Outlet store:

  • New, unused, merchandise purchased on may be exchanged or returned only at a Coach Outlet store within 30 days of purchase.
  • With an original online order invoice a refund will be issued in the original form of payment. Note – purchases made with PayPal or other 3rd party payment processers may be returned for a Coach Merchandise Card only.
  • Without an original online order invoice, a refund will be issued for a Coach Merchandise Card at the lowest price within the past 30 days. To find a Coach store, please visit our online Store Locator.

PayPal Returns:

  • We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 30 days of purchase (see above for address).
  • At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.


  • Your Coach product is made to last, but if something happens, we’re here to help. We offer a one-year warranty on our handbags, briefcases and small leather goods. For any manufacturing defects discovered within this warranty timeframe, we invite you to bring your item into a Coach Outlet store and we’ll work to replace it. After the warranty period, we’re happy to refer you to a trusted local repair shop for further assistance.
  • If you’re unable to visit a Coach Outlet store, you may ship your item to us for an assessment. We recommend shipping by insured traceable means, such as UPS or insured mail. Please send your item to:

    Attn: Customer Service
    410 Commerce Blvd.
    Carlstadt, NJ 07072

  • Please include our Warranty Service Request Form, which you can print out and send to Coach along with your item.

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