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Customer Care FAQs

What Is Coach Outlet Online?

Coachoutlet.com is a private event site and the only place online where you can purchase authentic Coach Outlet Product. We periodically offer special savings on limited Coach Outlet products. Sales are for a limited time as communicated by the offer. All prices are in U.S. Dollars (USD $).

Why Do I Sometimes See Coach Outlet Product That I Cannot Purchase Online?

During non-sale periods on coachoutlet.com you are encouraged to browse and interact with our in store catalog by clicking into explore categories and adding products to your personal Wish List. During these timeframes you cannot make online purchases. To purchase items on your Wish List, print your list, bring it into your local Coach Outlet store and ask a store associate for assistance. Click here to find a store near you!

Why Do I Sometimes See Coach Outlet Products That Do Not Include Prices?

During non-sale periods on coachoutlet.com you are encouraged to browse and interact with our in store catalog. Products do not include pricing and you cannot make online purchases. To obtain prices, contact your local Coach Outlet store. Click here to find a store near you!

Is the Product the Same as What I Can Buy in Outlet Stores?

Product available online is or will be for sale in most outlet stores.

How Do I Get Invited to Events?

For a chance to be included in our members-only, limited time events, please register online or in person at any of our Coach Outlet stores. Click here to find the one nearest to you.

Do I Have to Pay for Coach Outlet Online Membership?

No, you do not have to pay to become a member.

Once I Register, How Often Will I Receive Invites to Shop?

There is no regular cadence for our online events and we do not guarantee there will be future events. Invitees are chosen at random for our members-only, limited time events.

What Happens if I Forget My Sign-in Information?

Please select the Forgot Password link (under the member sign-in box) and follow the instructions. We will have you back shopping in our online store quickly.

How Are the Products Chosen for Each Sale?

Product available online is or will be for sale in most outlet stores.

How Long Does Each Sale Last?

Sales last as long as the offer for that particular event communicates.

How Do I Update My Email Preferences?

You can unsubscribe by clicking here, by calling customer care at 1-800-307-0040, by emailing us at enewsinquires@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email that you receive.

What Forms of Payment Are Accepted?

Coachoutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and the Coach gift card.

How Will I Know Coach Received My Online Order?

Once you place an order with coachoutlet.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to call Coach Customer Care at 1-800-307-0040 to confirm that Coach has received your order.

What if I Have a Question About My Online Order?

If you have questions about your order, please email us at coachoutlet@coach.com, or call Coach Customer Care at 1-800-307-0040.

Can I Cancel or Change My Online Order?

No, you may not. Orders are prepared for shipment immediately and cannot be changed or canceled.

How Many Items Can I Purchase?

Quantities are limited and available while supplies last. There is a 10 unit restriction per customer per event (max of 10 signature or 10 leather items). In addition to these event limitations, Coach may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of obtaining great quality and value in all sales to which they are invited. This quota is at Coach's discretion and may vary from time to time.

Do You Honor Price Adjustments?

Price adjustments on previous purchases are not permitted.

Can I Order by Phone?

Yes! Online orders for invitees can be assisted by calling toll-free at 1-800-307-0040.

Can My Order Be Gift Wrapped?

Gift packaging is not available at this time.

How Is Sales Tax Calculated?

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

Can I Order or Ship Coach Products Outside of the United States?

Coachoutlet.com is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico.

Is It Safe to Use My Credit Card?

Coach Outlet Online accepts credit card payments through a secure online server.

Can I Place an Order Immediately After Registering?

This is possible and contigent on if you register during sale event periods. If you register during non-sale periods, you may not place an order immediately and will have to wait until a sale period to do so.

Our Commitment Against Counterfeiting

Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.

Our Brand Protection and Anti-Counterfeiting Efforts

To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.

Authorized Channels

Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit www.coach.com/stores.

We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.

Be wary of counterfeit websites which claim to be “official.” Websites offering counterfeit product often use misspellings of the actual word “Coach” in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com

Auction websites may have counterfeit goods available for purchase despite language on the product’s listing claiming that it is “authentic.”

Reporting Counterfeits

You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.

Counterfeits can be reported using the form and the hotline anonymously. We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.

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