Thank you for signing up!

If Your Membership Is Approved, You'll Receive An Invitation In Your Inbox.

You're in! Complete your Account Profile For Faster Checkout.

EVENT ENDS IN 03 DAYS, 12 HRS
Back
Close
OUR ONLINE EVENT IS HAPPENING NOW!
LOG IN TO SHOP OR SIGN UP TODAY
added to your Wishlist
View

Repair Services

Coach products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our handbags, briefcases and small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees. We invite you to bring your item into one of our Coach Retail stores (click here for locations) for a repair assessment. If unable to visit a Coach store, you may ship your item to Coach for repair assessment. We recommend shipping by insured traceable means, such as UPS or insured mail. Please send to:

COACH 
Attn: Repairs 
410 Commerce Blvd. 
Carlstadt, NJ 07072

Please include a note with your address, daytime phone number, email address and specifics about the requested repair or use our Repair Service Request Form, which you can print out and send to Coach along with your repair item.
Coach sunglasses are protected from the date of purchase by a Coach Sunglass two-year limited warranty. If the Sunglasses prove to be defective in material or workmanship under normal use anytime within the first two (2) years, we will repair or replace the Coach Sunglasses.

For Sunglass repairs on product outside the two-year warranty or damage other than quality, the manufacture, Luxottica, may offer repairs for a fee. Please visit Luxottica’s Warranty and Repair Service Center to fill out a Service Request Form, or visit a Coach Outlet store and we would be happy to facilitate the process for you.
Coach timepieces purchased at Coach Outlet stores or Coach Outlet online are protected from the date of purchase by a Coach Watch one-year limited warranty. If the movement of the watch proves to be defective in material or workmanship, under normal use, anytime within the first 12 months after its purchase, Coach will replace the watch free of charge.

A defective watch may be returned to our Returns department. Please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt showing the purchase date or packing slip, and send to:

COACH
Attn: CSI Returns
One Coach Way
Jacksonville, Florida 32218
At this time, we are unable to offer repair service for our customers who reside outside the United States and Canada.
Please contact your local Coach Store for assistance with your repair request.
We offer a one year warranty on our handbags, briefcases and small leather goods.
Beyond the warranty period, we offer repair services for some of our products at set fees. Please see our .
Please call 1-800-307-0040 or email Repairs@coach.com for more information.
Our repair process for Coach items shipped to us from within the United States takes four to six weeks from the time we receive your product. Repair items shipped to us from Canada takes six to eight weeks from the time we receive your product.
While we do not offer a cleaner or refurbishing service, we do offer Coach Product Care (Leather Cleaner and Leather Moisturizer) to be used on many of our products. Please refer to the Product Care Card that you received with your item or call 1-800-307-0040 with any questions.

Item successfully added to bag

loading...