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New Ways
to Shop Coach

We’re excited to let you know that we’re reopening select stores— and we can’t wait to welcome you back.
Plus, we’re still offering store pickup and virtual shopping appointments with our “Coach to Go” service.


What’s in Store

Keeping everyone safe and connected is still our top priority—here are a few of the things we’ll be doing differently when we reopen stores:

  1. All customers and employees are required to wear a mask inside our stores.
  2. All customers and employees must practice social distancing—please keep at least 6 feet away from others while you shop.
  3. We’ll be monitoring the health of our store employees—for their safety and yours.
  4. We’ll accept all forms of contactless payment* at checkout, so you can keep it hands-free.
  5. Questions? Call your local store to learn more.

*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.

Coach to Go FAQ

How Does “Coach to Go” Work?

  1. If your local store is offering pickup services, call ahead to place your order.

How Does the Checkout Process Work?

  1. Simply provide your credit card information over the phone—a store associate will place your order and follow up with an estimated pickup time.

How Do I Pick Up My Order?

  1. After you place your order, a store associate will call or text you when your item is ready for pickup with specific instructions on where to meet.
  2. Let the store associate know when you arrive.
  3. The store associate will check your ID and original form of payment before they drop off your package or place it in the trunk of your car.
  4. Note: if you don’t pick up your order within 48 hours, your order will be cancelled and your credit card will not be charged.

Virtual Shopping Appointments

Need a little help? You can also call ahead to schedule a virtual shopping appointment with one of our store associates—they’ll show you our latest arrivals and help you find something that’s just your style.

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