Our Response to COVID-19
To date, the Coach Foundation has committed more than $4 million in COVID-19 relief and the Coach brand has donated
over $3.5 million worth of product (retail value) to healthcare frontline responders and COVID-19-related charities.
SUPPORTING OUR HOMETOWN
The Coach Foundation—in partnership with Goldman Sachs and New York City—is a
founding partner of NYC’s Small Business Continuity Fund to help the most vulnerable
businesses affected by COVID-19. We have committed $3 million to this fund to help the places
and the people that make New York the vibrant and unique community it is today.
We’ve also donated $300k to a non-profit that supports low-income families in the Bronx
who have lost their primary earner due to COVID-19, providing 300 families with $1k in
The Coach China team has donated $100k to the China Youth Development
Foundation to support the Hubei region following the initial COVID-19 outbreak.
The Coach Foundation has committed $200k to support COVID frontline assistance charities
selected by our European employees—check back for an announcement in the coming weeks.
The Coach brand is donating over $3.5 million worth of Coach product (retail value)
to COVID-19-related charities and impacted individuals.
The Coach Foundation is also matching North America employee donations to
COVID-19 response efforts through our matching gift program (up to $10k per employee).
SUPPORTING OUR INDUSTRY
The Coach Foundation is proud to commit $200k to the Council of Fashion Designers (CFDA) and
Vogue Fashion Fund’s A Common Thread—an initiative raising funds for those in the American
fashion community who have been most affected by COVID-19. We’ve also donated $50k to the
British Fashion Council’s Covid Crisis Fund.
Coachies, We Got This.
As COVID-19 continues to impact the world, we’ve been inspired by the countless ways the Coach
community has shown up for each other during these challenging times.
Keeping everyone safe and connected is still our top priority—here are a few of the things we’ve
been doing differently that you should know about:
- While some Coach stores in the United States and Canada remain temporarily closed, we’ve started to reopen select stores on a location-by-location basis in accordance with the guidance of local governments and public health organizations. We are taking additional precautionary measures to keep our customers and employees safe—including reduced store hours and social distancing. Check your local store information here
We’re extending our returns policy to
30 days after we reopen stores for both in store and online purchases (does not include customized items, and items must be in new
or unused condition).
Our distribution centers remain open—but due to additional health and safety measures in place to protect our employees, shipments may be delayed. We’re so grateful
to our logistics and distribution teams for
their commitment and hard work that keeps our e-commerce business up and running—and those Coach packages swiftly on their way to you.
We are still here for you. You can always find us 24/7 at coachoutlet.com.
And you can talk directly with Coach customer care here.
Our thoughts are with all of those who have been affected by COVID-19.
Keep taking care of yourself and each other.
Your Coach Family
The Art of Positivity
We asked some of our favorite creators like
@missled.studio, @moniqueaimee and
@jasonnaylor to make art that would bring a
smile to your face. Check out this series and
more feel-good things @Coach’s Instagram.
It’s the Little Things...
We asked your fellow Coachies to share the
little things that are bringing them joy as we all
adjust to new realities. These answers made us
smile, and we hope they do the same for you.