By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy. For other terms and conditions that apply to your use of the Site, please review our Legal Statement.
Information We Collect Online
Browsing Information; Cookies
We may use third party advertising companies to serve Company advertisements on our Site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other web sites. These selected companies also provide this information to us which we use for marketing purposes. If you would like more information about this practice click here. The Company also has chosen a company, Omniture, to assist us in understanding your use of the Site. Omniture may place cookies on your computer to receive information about your browsing and buying activity on the Site, and help us to provide you with a more personalized shopping experience. If you would like to opt out of these particular services, please click here.
How We Use Your Information
We use personal information collected on the Site for the following purposes:
- for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);
- to improve the content, appearance and utility of the Site;
- to understand your needs and preferences;
- to develop, market, sell or provide products and services;
- to conduct surveys, research and evaluations;
- to manage and develop our business and operations, administer accounts, and collect and process payments;
- to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
- as permitted by, and to comply with, any legal or regulatory requirements, process or provisions;
- if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
In order to serve you better, we may combine information you provide to us on the Site with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.
How We May Share Information
We may share your information collected on this Site with its subsidiaries or affiliated companies, including those located in other countries.
We also may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.
We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties.
We are concerned about the safety of children when they use the Internet and does not knowingly request or collect personally identifiable information online from any person under the age of thirteen.
We use certain security measures to protect the personal information you submit to the Site. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.
Managing Your Personal Information
To allow us to serve you better we encourage you to regularly review and update your personal information.
You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.
Coach Customer Care
One Coach Way
Jacksonville, Florida 32218
1-800-444-3611 or 1-904-741-3090
M-F 8 am – 11 pm EST
Sat 9 am – 7 pm EST
Sun 11 am – 7 pm EST
When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.
Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons.
If you do not wish to receive email from Coach in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Coach email that you receive, emailing us at firstname.lastname@example.org with your request to be removed from our email list, by calling Coach Customer Care at (800) 444-3611 or by clicking here.
Updating This Policy; Notices
This policy is effective February 3, 2010.