General

What is Coach Outlet Online?

CoachOutlet.com is a private event site and the only place online where you can purchase authentic Coach Outlet Product. We periodically offer special savings on limited Coach Outlet products. Sales are for a limited time as communicated by the offer.

Is the product the same as what I can buy in Outlet Stores?

Product available online is or will be for sale in most outlet stores.

How do I get invited to events?

We invite you to shop our new introductions at any of our Coach Outlet stores, where you can also register for a chance to be included in our members-only online outlet shop. Click here to find the one nearest to you.

Do I have to pay for Coach Outlet Online membership?

No.

My friend, co-worker, sister got invited to the event but I did not. Why did this happen? I am a loyal customer.

Invitees are chosen at random and next time you may get invited and not your friend, co-worker or sister.

What happens if I forget my sign-in information?

Please select the Forgot Password link (under the member sign-in box) and follow the instructions. We will have you back shopping in our online store quickly.

How are the products chosen for each sale?

Our merchants pick from all of our outlet products, offering you many of our newest and best-selling styles. Best of all, since you are shopping directly with Coach, you are guaranteed to be buying genuine authentic Coach products.

How often are sales held?

There is no regular cadence for Coach Outlet Online events and we do not guarantee there will be future events. So, make certain we have your e-mail and check for communication from us often!

How long does each sale last?

Sales last as long as the offer for that particular event communicates. All merchandise is available at the beginning of a sale and lasts until it sells out.

How many items can I purchase?

Quantities are limited and available while supplies last. There is a 10 unit restriction per customer per event (max of 5 signature and 5 leather items). 

Please review your information carefully, as we will not be able to make changes to your order.

In addition to these event limitations, Coach may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of obtaining great quality and value in all sales to which they are invited. This quota is at Coach's discretion and may vary from time to time. In order to protect our brand and ensure the provision of excellent after-sales service, Coach reserves the right to cancel any order placed by individuals who Coach has reason to believe are reselling Coach merchandise through unauthorized channels.

Can I order by phone?

Yes! Online orders for invitees can be assisted by calling toll-free at 1-800-307-0040.

Can I order online and pick up in a Coach store?

No. We do not offer in-store pick up for Coach Outlet Online orders. However, you can contact a Outlet Store to make a purchase directly from that store. Click here to find a store near you.

Can my order be gift wrapped?

Gift packaging is currently unavailable.

Will an eGift Card purchase or sales tax count towards my free shipping quota?

To be eligible for free shipping you must meet the threshold with your merchandise subtotal. This does not include eGift Card purchases or sales tax.

Payment Information

How is sales tax calculated?

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

What forms of payment are accepted?

CoachOutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diner's Club, JCB, PayPal and Coach Gift Cards. We currently cannot accept international credit cards, merchandise credits or checks.

Is it safe to use my credit card?

Coach Outlet Online accepts credit card payments through a secure online server.

Shipping Information

What is Holiday Shipping?

Free Standard shipping on orders of $150 or more. Choose “Holiday Shipping” in checkout for guaranteed delivery for 12/24. Continental US Only

 

Where can I ship my order?

Orders can be shipped within the Continental US, in addition to Alaska, Hawaii, Puerto Rico, and Canada. Estimated time includes processing and shipping for Continental US only.

Shipping Method Estimated Delivery Time
Standard Shipping Within 3-7 business days
Express Shipping Within 2-5 business days
*Free shipping offers are valid for Continental US only.

Repairs

REPAIR POLICY

Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. We invite you to bring your item back to one of our Coach Retail stores (click here for locations) or ship your item to Coach by insured traceable means, such as UPS insured or insured mail. Please send to:

C O A C H

Attn: Repairs
One Coach Way
Jacksonville, Florida 32218

Please include a note with your address, daytime phone number, email address, a copy of your receipt, if you have one and instructions regarding the repair, or use our Repair Service Request Form, which you can print out and send in to Coach along with your repair.

SUNWEAR REPAIRS

Coach sunglasses are protected from the date of purchase by a Coach Sunwear two-year limited warranty.  If the Sunwear proves to be defective in material or workmanship under normal use anytime within the first two (2) years, we will repair or replace the Coach Sunwear.

For Sunwear repairs on product outside the two year warranty or damage other than quality, some repairs may be available for a fee.  Complete the Sunwear Repair Service Request form and send to the address listed along with a $10.00 shipping and handling fee.

For additional questions or further information, contact us at 1-800-444-3611 or email us at Repairs@coach.com.

WATCH REPAIRS

Coach Outlet Watches Limited Warranty Your Coach watch is protected for one year from its original date of purchase from any Coach Outlet Store, or CoachOutlet.com event by the following limited warranty: If the movement of your watch proves to be defective in material or workmanship, under normal use, anytime within the first 12 months after its purchase, Coach will replace your watch free of charge. Please return a defective watch to any Coach Outlet Store along with your receipt showing the purchase date. Watch Repair Service Request form.

For additional questions or further information, contact us at 1-800-444-3611 or email Repairs@coach.com.

DOES COACH OFFER A REPAIR SERVICE FOR CUSTOMERS RESIDING OUTSIDE THE UNITED STATES AND CANADA?

At this time, we are unable to offer repair service for our customers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request.

IS THERE A CHARGE TO HAVE A COACH ITEM REPAIRED?

We offer a one year warranty on our handbags, briefcases and small leather goods. Please see our Repair Policy.

Should your item fall outside the one-year repair policy, we offer a repair service for some of our products. There is a $20 evaluation and processing fee for each item submitted for repair. Please call 1-800-444-3611 or email Repairs@coach.com for more information. 

HOW LONG DOES IT TAKE TO HAVE A COACH ITEM REPAIRED?
Our repair process takes four to six weeks from the time we receive your product.

THE TURNLOCK CLOSURE ON MY HANDBAG NEEDS REPLACING. IS THAT SOMETHING I CAN DO MYSELF?
In many cases we can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 or email Repairs@coach.com for more information.

CAN I SEND MY BAG TO COACH FOR CLEANING?
While we do not offer a cleaner or refurbishing service, we do offer Coach Product Care (Leather Cleaner, Leather Moisturizer and Fabric Cleaner) to be used on many of our products. Please refer to the Product Care Card that you received with your item or call 1-800-444-3611 with any questions.

Returns

Holiday Returns

Purchases made beginning Monday, 10/27/14, can be returned through Sunday, 1/18/15.

What is your Return Policy?

We want you to be completely happy with your purchase.  If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. Coach Outlet merchandise may be returned by mail or to a Coach Outlet store.  All merchandise must be in new and unused condition.

New, unused Outlet merchandise may be exchanged or returned at any Coach Outlet Store with an original Coach receipt or mail order packing invoice.

New, unused Outlet merchandise may be returned for merchandise credit with a gift receipt.

New, unused Outlet merchandise may be returned to a Full Price store with an original Coach receipt or mail order packing invoice for a refund in the original form of payment. Merchandise returned with a gift receipt will receive merchandise credit.

Price adjustments on previous purchases are not permitted.

New, unused Outlet merchandise paid for with PayPal must be returned to our Returns Department in Jacksonville, FL for a refund to the original PayPal account. Unfortunately, we cannot offer PayPal refunds for in-store returns. All in-store returns of merchandise purchased with PayPal will receive merchandise credit.

How do I return an item?

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

C O A C H
Attn: Returns
One Coach Way
Jacksonville, Florida 32218